Thank you for your feedback, we look forward to hosting you in the future.
Thank you for taking the time to share your experience. I sincerely apologize for the series of inconveniences you encountered during your recent stay. What you described does not reflect the high standards we strive to uphold at The Westin, and I understand how frustrating and disappointing this must have been—especially during a weekend getaway meant to be relaxing and enjoyable.We regret the initial room assignment error and the unacceptable condition of the second room. I want to assure you that we are actively investigating the issue and taking corrective measures to ensure this does not happen again. Your feedback has already been shared with our housekeeping and maintenance teams for immediate attention.We appreciate your patience and understanding through the multiple room changes, and we’re truly sorry that your stay began this way. Thank you again for bringing this to our attention. We hope to have the chance to welcome you back and provide the experience you rightfully expected.
